FAQ

General

Is there a strong ghee smell in your products?

Nope! You wouldn’t even know it was ghee. 

Though we love that nutty flavour from traditional Ghee, we know it’s not the best for skincare use (and not everyone’s cup of tea). Our ghee is formulated with our special and perfected process of making ghee. Burned at the right temperature every time, our ghee is closer to a clarified butter. Less of a nutty taste that you would get in the ghee used in the kitchen.

What’s the shelf life of your product?

Like most skincare products you use, we recommend discarding your lip balm after 6 months of use. This does depend on the frequency of use and how you apply our product.

We recommend using an applicator or clean fingers every time to keep your product safe and longer lasting.

What is ghee?

We thought you might ask, so we wrote a piece entirely about Ghee. Click here to learn more.

Shipping Policy

What is your shipping policy?

Shipment processing times

Most Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Ghlee is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Ghlee is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.